Ngad88 Privacy Policy – Your Personal Data Protection

Ngad88 collects various categories of personal information from our members for specific and legitimate purposes. We always strive to collect only the information genuinely necessary to provide you with high-quality services.

Information you provide directly:

• Registration information: Full name, date of birth, identity card number (MyKad), email address, and mobile number.
• Identity verification information (KYC): Copies of identity documents, proof of current residential address, and any additional information required to meet regulatory compliance.
• Financial information: Bank account or e-wallet details used for deposits and withdrawals, including bank name and account number.
• Communication information: Any messages, complaints, or feedback you send to the ngad88 support team via live chat or email.

Information collected automatically:

• IP address, browser type and version, and your device's operating system.
• Session data including pages visited, time spent on each page, and actions taken within the platform.
• Gaming information including betting history, wins, losses, and bonus activity.
• General location data based on IP address for geographic compliance purposes.
• Cookie and tracking technology information as further described in Section 5.

Every piece of information we collect is used solely for legitimate purposes related to the provision of ngad88 services. The following are the primary ways we use your personal data:

For marketing communications, you may opt out at any time by contacting our support team. Opting out of marketing communications will not affect the core ngad88 services you enjoy.

Ngad88 also uses aggregated and anonymised data for internal research, platform usage statistics, and product improvement. This type of data cannot be used to identify you personally.

Ngad88 does not sell, rent, or disclose your personal data to third parties except in the following clearly defined circumstances:

• Service providers: Trusted payment processing companies such as Touch 'n Go, GrabPay, and DuitNow gateway providers receive the transaction information required to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Legal compliance: ngad88 may disclose your personal information to competent authorities when required by court order, regulatory requirements, or a lawful criminal investigation.
• Interest protection: In cases involving fraud, money laundering, or security threats, ngad88 reserves the right to share relevant information with the appropriate authorities in the interest of platform and member safety.
• Your consent: In any other situation requiring data sharing, we will obtain your written consent beforehand.

All third parties that receive ngad88 member data are required to comply with data protection standards equivalent to or higher than those we uphold. ngad88 conducts regular audits of all third-party service providers to ensure ongoing compliance.

Protecting your personal data is a core responsibility of ngad88. We implement a range of technical and organisational security measures to ensure your information is always kept safe:

• 256-bit SSL encryption: All data communications between your device and ngad88 servers are encrypted using TLS 1.3 protocol, ensuring no party can intercept your data during transmission.
• Password hashing: Member passwords are not stored in plain text. We use the bcrypt hashing algorithm, which cannot be reversed, to protect your account.
• Two-factor authentication (2FA): Members can enable 2FA to add an extra layer of protection to their account, requiring an OTP code in addition to their password at login.
• Real-time monitoring: The ngad88 system continuously monitors account activity to detect and prevent any unauthorised access attempts or suspicious activity.
• Security auditing: ngad88 conducts regular penetration testing and security audits to identify and address system vulnerabilities before they can be exploited.

Ngad88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and deliver more relevant content to you.

Types of cookies we use:

• Essential cookies: Required for the ngad88 platform to function, including maintaining your login session and security settings. These cookies cannot be disabled without affecting core platform functionality.
• Performance cookies: Collecting information on how you use our platform — such as frequently visited pages and error messages received — to help us improve our services.
• Functional cookies: Storing your preferences such as preferred language and display settings to personalise your experience on the ngad88 platform.
• Analytics cookies: Used in conjunction with internal analytics tools to understand usage patterns and continuously improve our platform.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the ngad88 platform. For more information on managing cookies, refer to your web browser's documentation.

As a ngad88 member, you have the following rights regarding your personal data that we hold, in accordance with Malaysia's Personal Data Protection Act (PDPA):

• Right of access: You have the right to request a copy of the personal data ngad88 holds about you. We will provide this information within 21 business days from the date the request is received.
• Right to rectification: If the personal data we hold about you is inaccurate or outdated, you have the right to request a correction. You may update certain information directly through your account settings.
• Right to erasure: Under certain circumstances, you have the right to request deletion of your personal data. Please note that we may need to retain certain data to comply with legal obligations even after account closure.
• Right to object to marketing: You may withdraw consent to receive marketing communications at any time without affecting your core service access.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider should you choose to do so.

To exercise any of the above rights, please contact the ngad88 support team via live chat on the platform. We may require identity verification before processing any personal data request to ensure the security of your information.

Ngad88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law.

• Active account data: Retained for the duration your account remains active on the ngad88 platform and updated periodically.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's financial and tax legal requirements.
• KYC and identity verification records: Retained for a minimum of 5 years after account closure to comply with anti-money laundering legal requirements.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Analytics data and cookies: Retained for 13 months before being automatically deleted or anonymised.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-linked to your identity.

In operating the ngad88 platform, your personal data may be processed or stored on servers located outside Malaysia. Where such transfers occur, ngad88 ensures that protections equivalent to Malaysia's PDPA standards are applied.

Steps we take for cross-border data transfers include:

• Ensuring the destination country maintains adequate data protection standards.
• Executing legally binding data transfer agreements with data recipients.
• Applying recognised standard contractual clauses to safeguard member rights.
• Conducting data protection impact assessments before any new data transfer is carried out.

The ngad88 platform may contain links to third-party websites or services. This Privacy Policy applies solely to the ngad88 platform and does not cover the privacy practices of other websites you may visit through those links.

Ngad88 is not responsible for the content, privacy policies, or data management practices of third-party websites. We encourage you to read and understand the privacy policy of every website you visit before providing them with any personal information.

Ngad88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes will be communicated to members via an on-platform notice or registered email.

The date of the most recent update to this Privacy Policy is shown at the top of this document. We encourage you to review this page periodically to stay informed about how we manage your personal data.

Continued use of the ngad88 platform after any amendment to this Privacy Policy takes effect will be considered acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account by contacting our support team.

For any enquiries, concerns, or complaints regarding this Privacy Policy or ngad88's management of your personal data, please contact our Data Protection Officer via live chat on the platform or by email at [email protected]. We are committed to responding within 3 business days for every inquiry received.